I can only say a massive THANK YOU for what you did today, our staff have not stopped talking about the critical incident training you delivered.
I know our staff have dealt with similar situations on a daily basis, but this does bring it home a lot easier than integrating a two day course with streams of paperwork and booklets that no one ever reads.
Your guys are so talented, it really brought home how aware of the environment our EITC coaches need to be in their everyday roles, and how incidents can escalate if not dealt with from a very early stage. This training enables our staff to look for trigger points whilst safeguarding the youngsters and themselves.
I would like to see more football clubs use this method of incident and safeguarding training.
Your actors were really good at answering questions our Everton staff had, and acting out different scenarios. I thought it was fantastic how real you kept it all, and I can’t imagine how many youngsters and staff will benefit from the training you delivered today.
Once again THANK YOU.
Paul Nagle, Social Inclusion Manager, Everton in the Community