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CUSTOMER CARE
AFTA Thought explores issues relating to customer care through unique, tailor-made training.
We use drama and discussion to examine real case studies and address a range of problems highlighted by complaints, poor customer feedback, official reviews or inspection failures.
Our customer services training workshops have lasting impact and measurable outcomes, including:
- Higher degrees of positive customer feedback
- Increased recommendations between agencies
- More effective service provision
- Improved organisational efficiency
- Better staff morale and pride at work
AFTA Thought has a long track record of providing Customer Care training to Local Authorities, Health and Social Care Providers, Housing Charities, Voluntary Groups and Education Providers.
Our training sessions are highly cost-effective and can be delivered to teams of between 10 and 200 people. Sessions can also be run as part of your corporate conference programme or provided on DVD for new starters or for use in refresher training.
If you would like to know more about Customer Care training, please contact us.
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WHAT OUR CLIENTS SAY
“My clients left the training session visibly enthused and inspired by the AFTA Thought effect." Douglas Eglin, Catering Consultant, Puschka Outside Ltd
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