Customer satisfaction training - Customer Care training

CUSTOMER CARE

The AFTA Thought team deliver tailor-made customer satisfaction training to address specific issues in your organisation.

We are often asked to address internal problems which come to light through complaints, poor customer feedback, mystery shoppers, or as a result of inspection failures.

The Customer Care training sessions we run have a greater, more poignant impact on staff than traditional classroom-based tutorials and through the use of drama and discussion we are able to deal with difficult and often sensitive issues head-on.

The outcomes of such training are dramatic and measurable, including:

More positive customer feedback
Higher customer retention levels
Increase in repeat business
Direct increase in profit
Better staff morale and pride at work

AFTA Thought has worked with clients in the Leisure, Tourism and Hospitality sectors as well as with Local Authorities, Hospitals and Primary Care Trusts.

Our customer satisfaction training sessions are highly cost-effective and can be delivered to teams of between 10 and 200 people or run as part of your corporate conference programme. The training can also be provided as a DVD for new starters or for use in refresher training.

If you would like to know more about Customer Care training, please contact us.

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CUSTOMER CARE

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