The Customer Service Excellence (CSE) Standard, developed to replace the Charter Mark, lies at the heart of a Government strategy to provide ‘efficient, effective, excellent, equitable and empowering’ public services.
Following on from our successful pilot programme, AFTA Thought are pleased to have begun to deliver training in this exciting new area of work.
The London Borough of Barnet invited AFTA Thought to deliver our work exploring Hate Crime with a particular focus on when targeting is because of a person's real or perceived disability or mental health issue.
800,000 people in the UK live with dementia. A third of them live in care homes. This month AFTA Thought are working alongside BUPA at a series of events designed to develop the dementia care practice in their care homes.
Our forthcoming work includes another opportunity to look at the potential of applying the principles of Coproduction to social care - and our first time working with Procure Plus.
AFTA Thought are developing a new training model to raise awareness of the impact of disability Hate Crime.
2000 delegates, 100 exhibitors, 50 workshops as well as high profile speakers, this year's International Big Event was In Control's biggest event yet.